Shipping policy
Shipping
At Gemz Healing, each piece is lovingly handmade to order and carefully prepared with intention before it begins its journey to you. Every bracelet, necklace and anklet is cleansed, packaged and beautifully presented in a Gemz Healing gift box alongside a crystal meaning card.
Making Time
Please allow approximately 7–10 working days for your order to be handmade and prepared before dispatch. During busier launch periods or for custom/personalised designs, making times may occasionally be slightly longer.
If your order is needed for a special date, please feel free to leave a note at checkout or contact me before ordering and I will always do my best to help.
UK Delivery Options
Royal Mail Standard Delivery
• £4.10
• Estimated delivery: 2–3 working days after dispatch
• Fully tracked service
Royal Mail Special Delivery
• £9.75
• Guaranteed next working day delivery after dispatch
• Fully tracked and insured service
Free UK Shipping
• Free tracked delivery on all UK orders over £60
International Shipping
Gemz Healing proudly ships worldwide using fully tracked international delivery services.
Estimated delivery times after dispatch:
• United States: 5–12 working days
• Europe: 3–10 working days
• Rest of World: 5–15 working days
Please note that delivery estimates can occasionally vary due to customs processing or local postal delays which are outside of our control.
Customs & Import Fees
International orders may occasionally be subject to customs fees, import duties or local taxes depending on your country’s regulations. Any customs charges applied are the responsibility of the customer.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Lost or Delayed Parcels
While every effort is made to ensure your order arrives safely, delays can occasionally happen with postal services. If you believe your parcel may be lost or significantly delayed, please contact us and we will always do our best to help resolve the issue.