At Gemz Healing, we want you to love your purchase, and we understand that sometimes things may not work out as expected. That's why we've designed our returns policy to be as friendly and helpful as possible.
14 Days to Love It
You have 14 days from the day you receive your item to decide if it's right for you.
Condition for Return
For a return to be eligible, please ensure the item is in the same condition you received it—unworn, unused, and in its original packaging.
Easy Return Process
To initiate a return, simply drop us a message at [EMAIL]. Once your return is accepted, we'll provide you with clear instructions on where and how to send your package. Please note that returns without prior authorization will not be accepted, so be sure to reach out to us first.
Handmade Treasures
We take pride in the unique, handmade nature of our products. Because of this, all sales are considered final. However, we understand that circumstances may vary, so if you wish to return your order, contact us at [EMAIL] to coordinate the return. Do keep in mind that the you will be expected to cover the postage fees for returning items.
Refund Process
After we receive and inspect your return, we'll notify you promptly. If your return is approved, the refund will be processed automatically to your original payment method. Please be patient as banks or credit card companies may take some time to complete the refund process.
Remember, your satisfaction is our priority, and we're here to assist you throughout the entire process. If you have any questions or concerns, don't hesitate to reach out to us at [EMAIL].